Shipping FAQs
What is your processing time?
Please allow up to 2-3 business days for your order to ship. All orders are shipped via Canada Post.
Palmo Goods is not responsible for any loss or damage caused by shipping or due to the shipping company. If you are not satisfied with your order or the items received, please do not hesitate to contact us. We will do our best to help.
How much does shipping cost?
We offer a flat rate shipping price of $14.95 on all Canadian and United States orders. We also offer free shipping on Canadian and US orders over a certain amount, please check the announcement bar on our homepage for more information.
For International shipments, shipping costs vary depend on where the item is being sent and the method chosen at checkout, please get in touch with us for a shipping quote at bonjour@palmogoods.com.
Do you ship internationally?
Yes! We ship to most countries worldwide. All International Orders will be shipped via Canada Post. Additional duties and taxes that may be charged by customs are at the cost of the recipient. Please get in touch with us for a shipping quote at bonjour@palmogoods.com.
Will I be charged international duties and/or taxes?
Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.
Will I get a tracking number?
Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our studio. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to bonjour@palmogoods.com.
When will my order ship?
Our team is working diligently to ship out your orders as quickly as possible, your order will be prepared within 2-3 business days.
Once your order is processed we'll reach out to you with your tracking information. Delivery time may vary according to item availability. All orders are fulfilled at our brick and mortar store in Montreal, QC.
Palmo Goods cannot be held responsible for any additional delays on shipping within postal services.
How can I check the status of my order?
Once your order ships, you’ll receive an email notification which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to us at bonjour@palmogoods.com.
Can I cancel or modify my order before it ships?
Modifying your order is possible but not guaranteed. If you’d like to cancel or edit your order, please email us at bonjour@palmogoods.com as soon as possible and we’ll do our best to accommodate your request.
Lost package?
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you’re unable to resolve the issue with the shipping company, email bonjour@palmogoods.com and we’ll get to the bottom of it. Please note that if we are required to open an investigation into a lost package via the shipping company it can up to 20 business days in order for the shipping company to resolve the issue.